Harnessing the Power of AI
AI is inching more and more into our daily lives, and one area it's having a profound impact on is our financial institutions. With its ability to learn from interactions and mimic human behavior, credit unions in particular stand to benefit the most from this rapidly advancing technology. And with uses in both customer-facing roles and behind the scenes, AI is looking set to elevate the member experience of credit unions.
In this episode of “Financial Futures,” we find out what exactly AI is, where the technology can be deployed, and how credit unions can take advantage of it.
Jill Mason, Director of Business Transformation, Robotics and AI for FI Payments at FIS, explains how humans and artificial intelligence will work together within institutions, what AI can do to improve security, and how machines will deepen relationships between members and credit unions.
We'll also discuss:
- How AI will better account-holder experience.
- Why better chatbots are key to a more personal service.
- How FIS' AI chatbot, Mel, is already helping its customers.
- The areas in which credit unions can adopt AI to benefit both their employees and members.