Your digital transformation is not optional–it’s necessary
So far in this fifth season, we’ve explored the nuances of the digital transformation. We’ve looked at real-time posting trends, changes in commercial banking, and the new digital reality of retail lending. But in this episode, we’re asking why digitize now? Nick Woodcock, Senior Vice President, Group Executive, Digital Banking, at FIS says that for banks, “it’s a matter of competitive survival.”
COVID-19 expedited this need for digital services–mobile signups and transaction volumes significantly increased in the last year. How are banks adapting to this high demand, and what can they do to start their switch to digital? We’ll also look at:
- How has the definition of digital evolved over time?
- What makes a good digital customer experience?
- How will branch banks be utilized in the digital future?
- How are some financial leaders approaching their digital transformation?