What not do to when marketing your product with Dave Charest of Constant Contact
Dec. 4, 2019, 6:16 a.m.
On this episode Abadesi talks to Dave Charest, Director of Content Marketing at Constant Contact. He’s here to walk us through all the common mistakes that makers make when marketing their products, and how you can avoid them.
In this episode they talk about...
How to contribute to an online community as a marketer
“Don’t approach it as an opportunity to get your message in front of people, approach it as an opportunity to participate. You can go there and say, ‘hey, check out our stuff,” or you can go there and ask questions and be part of that community. That’s the big difference.”
Dave and Aba talk a bit about the different types of marketing approaches that exist and the fact that marketing can sometimes get technical. He talks about why he says “if you’re thinking about starting with content marketing, then yes you should start with content marketing.” He breaks down how to be a good online citizen when you’re approaching a community on behalf of your product, and how to make sure you add value to the discussion, rather than only viewing it from the perspective of how to get the most out of the community that you can.
Top tips for developers, designers, and others who are first-time marketers
“One of the downfalls of social media is often we don’t see the months, potentially years, of work that went into getting the ten thousand or ten million followers. There’s that saying about overnight success: ‘it took me years to become an overnight success.’”
Dave gives his advice for people who are designers, developers, and other makers who usually do not dabble in the marketing space. He says that you need to have a long-term orientation and ensure your plans stretch to twelve to eighteen months, which is when you would expect to start seeing some benefit back to the company or product from your efforts.
Which marketing channels to focus on
Dave points out that the big social media platforms each have their own unique personalities, and that the people that you are trying to reach probably have a personality that meshes with one of the platforms more than the others. That is likely where you are going to find the audience members that you want to reach. He says that it’s also important to think about which channel matches your own personality and interests, so that there’s a good fit between you and the platform, since you are going to be spending a lot of time on it.
Common mistakes people make in email marketing
“When you're thinking about writing an email, think about answering three questions: What are you offering? Why should the reader care? And what do you want them to do next? If you can answer those three questions, you're actually going to write a pretty persuasive email because you're saying hey, this is what I have for you here today, this is why I think you'll find this thing valuable, and here's what I want you to do next to get it or do it.”
Dave talks about why email marketing is so powerful as well as the pitfalls that first-timers encounter and how you can avoid them. He says that it’s important to remember that email lists should always be opt-in, meaning you shouldn’t even think about adding all those emails that you’ve gathered over time without getting permission first. He also talks about the importance of being succinct, making sure that your emails are responsive for mobile, and why perhaps “the original vanity metrics were opens and clicks on emails.”