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Handling Crisis: The Power of Protocol (Part 2 of 2)

Episode notes

Part 2 of our Crisis Communication Protocol keynote that we recently presented to the YMCA National CMO Conference. We're going deep and complete on this conversation, so we did it in two parts. Presentation Slide deck: http://bit.ly/CrisisCommProtocol Preparation for even unplanned crises starts well before the accident/…