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The Apology Impulse

Episode notes

On Episode #84, Pritch will be breaking down the ideas behind a proper and improper apology from a brand, business, personality, etc.... and discussing the 6 elements of an correct apology from the book "The Apology Impulse: How the Business World Ruined Sorry and Why We Can’t Stop Saying It" by Cary Cooper and Sean O'Mear…