Rob Arnold – Customer service and business culture
Rob Arnold from RCA Consulting, talks about customer service and business culture.
Rob is the founder and director of RCA Consulting in Cape Town. Rob started a business in 2010 that today has engaged with over 500 retail and hospitality brands in a research and training capacity. By learning from a multitude of different customer-facing environments, RCA Consulting have been able to reshape their clients' approach to their customers, enhance their value proposition and consequently create customer-centric cultures.
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